30-DAY FULL REFUND AND ONE-YEAR LIMITED WARRANTY

For the reasons outlined below, we offer two options: a full refund for your order if requested within 30 days from the invoice date, or a replacement within a one-year period.

What’s Covered:

• Faulty Merchandise: If the item you receive is defective, damaged, broken, or not functioning correctly.

• Missing or Lost Items: If items from your order are missing or lost.

• Incorrect Items: If the item received is incorrect (size, color, or customization).

• Not as Described: If the product does not meet your expectations or differs from our description.

What’s Not Covered:

• Requests After 30 Days: Refund requests made after the 30-day full refund period.

• Change of Mind: If you no longer want the item.

• Modification Requests: If you wish to modify the size, color, or customization of the received item.

• Incorrect Selection: If you selected the wrong size, address, product, or customization information.

• Damage Due to Improper Use: If the product is damaged due to improper use, mishandling, or insufficient maintenance.

HOW TO REQUEST A REFUND OR REPLACEMENT?

1. Contact Us: Submit your request via email or phone.

2. Provide Information: Include your order number and photos of the product (if applicable).

3. Receive Refund or Replacement: We will process your request and provide a refund or replacement.

REFUND TIMING:

• Credit Card: Refunds may take up to 10 business days.

• PayPal: Refunds typically take 3 to 5 business days.