The Process

How it works

Every keepsake starts with a name and a photo. Here is what happens between your order and your door.

1

Choose & personalize

Pick your keepsake, then add their name, dates, and photo right on the product page. We print exactly what you enter — check spelling before you order. Made a mistake? Contact us within 12 hours and we fix it before printing.

2

A real person reviews it

Within 12–24 hours, a real person checks your photo and details. If something looks off, we email you first — we never print a keepsake you won’t love.

3

Made to order

Your piece is printed and shipped from the USA. Production takes 1–5 business days depending on the product — about 3 on average.

4

Shipped to your door

Standard shipping takes 3–5 business days. You’ll get a tracking link by email the moment it ships. We deliver to the US, Canada, and Australia. Ordering for a service? Order early — earlier is always safer.

12–24hOrder review
~3 daysProduction
3–5 daysShipping
What makes a good photo Sharp beats posed — a clear phone photo works better than a blurry professional one. Closer is better, and daylight shows true colors. Only have one photo and it isn’t perfect? Send it anyway. We review every photo and tell you honestly if it won’t print well — before we print it.
Browse All Keepsakes

Returns, damage, or payment questions? See the FAQ.