Returns & Refunds

If something isn’t right

What we cover, how to choose between a replacement and a refund, and how long each takes.

You never ship anything back No packaging, no post office, no return label. Send us a photo and we handle it from there.
Covered Damaged, flawed, or printed wrong

If the mistake is on our end — broken in transit, a printing defect, the wrong name or photo — we make it right at no cost.

Not covered A change of mind

Each piece is made to order with a name, dates, and a photo, so it can’t be resold to anyone else. We can’t accept returns for a change of mind — please check your details before ordering.

Replacement or refund — your choice

Replacement Best if you still want the keepsake
  • We remake and reship the same piece, free.
  • We fix whatever went wrong — same photo, or send a new one.
  • Production restarts: about 1–5 business days, plus 3–5 days shipping.
  • You keep the original. Nothing to send back.
Refund Best if you’d rather not wait again
  • We refund the full amount you paid, including shipping.
  • Money goes back to your original payment method — card or PayPal.
  • We process it within 1–2 business days of approving your request.
  • Your bank may take another 5–10 business days to show it.

How to report an issue

1 Email us within 30 days of delivery Write to support@personalizedfury.com. A real person reads every email — you won’t get a form response.
2 Send one clear photo of the problem That’s usually all we need to see what happened. Keep the packaging if you still have it.
3 Tell us: replacement or refund Not sure which? Say so and we’ll walk you through it. Either way, you don’t ship anything back.
Include this and we’ll move faster
  • Your order number and the name on the order
  • What went wrong, in a sentence or two
  • A clear photo of the issue
  • Whether you’d prefer a replacement or a refund

A note on personalization

We print exactly what you enter Spelling, dates, and photo choice come straight from your order, so a typo you sent isn’t covered. Spotted a mistake? Contact us within 12 hours and we’ll correct it before printing — after that, production has usually started.
Something arrived wrong? Email us about it

Not sure it’s covered? Ask us anyway — or check the FAQ.