Frequently asked questions
Quick answers about personalization, shipping, and what happens if something isn’t right.
Personalization
How do I personalize my keepsake?
Add their name, dates, and photo right on the product page. We print exactly what you enter, so check spelling and dates before ordering.
What if I made a mistake in the name or dates?
Contact us within 12 hours of ordering and we’ll fix it before printing. Once production starts, we can’t change it — each piece is made to order.
What makes a good photo?
Sharp beats posed — a clear phone photo works better than a blurry professional one. Only have one photo and it isn’t perfect? Send it anyway. A real person reviews every photo and tells you honestly if it won’t print well, before we print it.
Shipping & delivery
How long until my order arrives?
Order review takes 12–24 hours, production 1–5 business days (about 3 on average), and standard shipping 3–5 business days. Ordering for a service? Order early — earlier is always safer.
Where do you ship?
We deliver to the United States, Canada, and Australia. Every piece is printed and shipped from the USA.
How do I track my order?
You’ll get a tracking link by email the moment it ships. Can’t find it? Check spam first, then email us with your order number.
My tracking hasn’t updated in days. Is something wrong?
Tracking can pause between carrier scans, especially crossing into Canada or Australia — this usually clears on its own. Stuck for several days with no movement? Reach out and we’ll look into it.
Product & quality
What are the keepsakes made from?
Each piece has its own build — you’ll find exact materials and sizes on every product page.
Will the print fade over time?
Our pieces are printed to hold their color under normal indoor use. Keeping them out of constant direct sunlight helps the colors stay true for years.
Returns & issues
Can I return a personalized item?
Because every piece is made to order with names, dates, and photos, we can’t accept returns for a change of mind. But if it arrives damaged or printed incorrectly on our end, we make it right — free.
My piece arrived damaged. What do I do?
You have 30 days from delivery to report an issue. Email us a photo of the damage with your order number and we’ll arrange a replacement at no cost. No need to ship anything back.
Payment
What payment methods do you accept?
All major credit and debit cards (Visa, Mastercard, Amex, Discover) and PayPal — no PayPal account needed to pay by card.
Is my payment secure?
Yes. Payments run through a secure, encrypted checkout. We never see or store your card details.
When am I charged?
At the time you place your order, since each piece is made to order just for you.
support@personalizedfury.com — a real person reads every email. Or see how it works.